Refund Policy

Effective Date: October 2026

At VinoVault, we want customers to have a clear and comfortable shopping experience when purchasing handcrafted products through www.vinovault.us.

14-Day Return Policy

Eligible items may be returned within 14 calendar days after delivery.

Because many of our products are handcrafted or produced in small batches, slight variations in color, texture, grain, finish, or appearance may naturally occur and are not necessarily considered defects.

Returned products should be unused, undamaged, clean, and in their original condition. Original packaging, tags, accessories, and included materials should be retained whenever applicable.

How to Request a Return

Please contact sales@vinovault.us with your order number, product name, and reason for requesting a return.

For damaged, defective, or incorrect products, please include clear photographs of the item and packaging.

Please wait for return instructions before shipping anything back.

Handmade Variations

Handcrafted products may contain minor differences caused by the materials and production process. These natural variations are part of the character of handmade goods and may not qualify as defects.

Damaged or Incorrect Products

If an item arrives damaged, defective, or different from the product ordered, please contact us within 48 hours of delivery.

After reviewing the issue, VinoVault may offer a replacement, repair, replacement component, store credit, or refund as appropriate.

Non-Returnable Items

Returns may not be accepted for:

• Final sale or clearance products.
• Personalized or customized products.
• Products made specifically to customer specifications.
• Items that have been used, altered, washed, or damaged after delivery.
• Products returned without prior authorization.

Return Shipping

When a return is required because of our error, a verified defect, or shipping damage, VinoVault will cover applicable return shipping costs.

For returns due to change of mind or personal preference, the customer may be responsible for return shipping expenses.

Refund Processing

Returned products are inspected after receipt. Approved refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Order Cancellation

Cancellation requests should be submitted as soon as possible and before an order enters production or shipment.

For made-to-order or personalized products, cancellation may not be available once preparation has begun.

Contact Information

VinoVault
Website: www.vinovault.us
Email: sales@vinovault.us
Phone: +1 (855) 692-6728
Address: 34 Crosby Dr, Bedford, MA 01730, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)